在2024年，中国人寿保险股份有限公司迎来成立75周年，同时也是“十四五”规划的关键之年。作为国有大型金融保险企业，中国人寿致力于在75年的发展历程中巩固并拓展主责主业优势，将自身发展融入国家经济社会全局，坚定不移走中国特色金融发展之路。
中国人寿始终坚持以人民为中心的发展思想，建立健全消费者权益保护体系，构建“大消保”格局。公司明确“1228”的消保工作思路，即坚持一个“以人民为中心”的发展思想，满足人民群众日益增长的美好生活需要；贯彻两个全面，即全面实现消保工作全员参与、全面推进消保工作全流程管理；实现消保工作重视程度与消保工作水平“两个提升”；深耕消保组织管理等八方面工作，建立“事前审查、事中处置、事后改进和问责”的闭环管理机制，推进消保工作全员参与、全面覆盖、全链条管理。
中国人寿寿险公司持续夯实消保工作主体责任，将消费者权益保护作为彰显公司政治性、人民性、专业性的具体体现，不断完善健全消保机制，将消费者权益保护贯穿于公司经营全流程。自2020年以来，中国人寿寿险公司着力推进消保审查、消保信息披露、消费者信息保护、内部考核、消保审计等机制实现从有到优的跨越，持续完善消保相关制度达25项，逐步实现消保工作标准化、规范化。
中国人寿寿险公司还积极服务国家战略与民生保障，加快产品创新能力建设。公司充分发挥保险业经济“减震器”和社会“稳定器”功能，推进保险产品供给端改革，坚守“金融为民、金融便民、金融惠民”本色。积极参与以基本医疗保障为主体、其他多种形式为补充的多层次医疗保障体系建设；统筹推进商业养老保险发展，积极参与养老保险体系第三支柱建设，不断丰富适老化保险产品服务供给，满足人民群众日益增长的多样化养老保障需要；结合不同领域风险特征及风险保障需求，持续探索创新保险产品和服务，提升保险服务的覆盖面和保障能力。
通过这些措施，中国人寿寿险公司不仅保障了金融消费者的合法权益，也为其提供了更加全面、便捷、安全的金融服务，为推进中国式现代化贡献了智慧和力量。
英语如下：
News Title: “75 Years of China Life: Sticking to the Protection of Financial Consumers’ Rights and Interests”
Keywords: Life Insurance, Financial Rights and Interests, Anniversary Celebration
News Content: In 2024, China Life Insurance Company Limited will celebrate its 75th anniversary, a year that is also pivotal in the “14th Five-Year Plan” development strategy. As a state-owned large financial insurance enterprise, China Life Insurance has been committed to consolidating and expanding its core business advantages over the past 75 years and integrating its development into the overall national economic and social development. It has steadfastly pursued a path of financial development with Chinese characteristics.
China Life Insurance has always adhered to the development concept of putting the people first, establishing and improving the consumer rights protection system, and building a “Great Consumer Protection” pattern. The company has clearly defined a consumer protection work approach as “1228,” which means adhering to the development concept of putting the people first, meeting the growing needs of the people for a better life; implementing two comprehensive aspects, namely, achieving full participation in consumer protection work and fully managing the work across the entire process; achieving two improvements in the importance and level of consumer protection work; and deeply developing eight aspects of consumer protection organizational management, establishing a closed-loop management mechanism of “pre-review, mid-disposal, post-improvement, and accountability,” and promoting full participation and comprehensive coverage in consumer protection work across the entire chain.
China Life Insurance has continuously solidified its responsibility for consumer protection work, treating the protection of consumers’ rights and interests as a concrete manifestation of the company’s political, people-oriented, and professional characteristics, continuously improving and perfecting consumer protection mechanisms, and integrating consumer rights protection into the full process of company operation. Since 2020, China Life Insurance has focused on advancing mechanisms such as consumer protection review, disclosure of consumer protection information, protection of consumer information, internal assessment, and consumer protection audits to achieve a leap from existence to excellence, continuously improving consumer protection-related systems by 25 items, and gradually realizing the standardization and regularization of consumer protection work.
China Life Insurance has also actively served national strategies and people’s livelihood protection, accelerating product innovation and building a strong capability in product innovation. The company has fully leveraged the functions of the insurance industry as a “shock absorber” in the economy and a “stabilizer” in society, pushing forward reforms in the supply of insurance products, and adhering to the original color of “financial for the people, convenient for the people, and beneficial for the people.” It has participated in the construction of a multi-level medical security system with basic medical insurance as the main body and other forms as supplements; coordinated the development of commercial pension insurance, participated in the construction of the third pillar of the pension system, continuously enriched the supply of aging-friendly insurance products and services, and met the growing diverse needs for elderly care security among the people; and has continuously explored innovative insurance products and services based on the characteristics of different fields and the need for risk protection, enhancing the coverage and protection capabilities of insurance services.
Through these measures, China Life Insurance not only safeguarded the legitimate rights and interests of financial consumers but also provided them with more comprehensive, convenient, and safe financial services, contributing wisdom and strength to the promotion of China’s modernization.
【来源】http://www.chinanews.com/cj/2024/08-13/10268188.shtml
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