暑期旅游旺季，不少游客通过二手交易平台或社交平台购买景区门票、酒店住宿等。一些人“抓住商机”，在这些平台做起了代订生意。记者在某二手平台检索酒店代订服务发现，不少卖家宣称优惠尾房，可享内部价，还有的说是协议房、积分房，保证入住。
代订确实能节省一定的出行成本，但也有一些网友反映，通过第三方代订不仅没省钱反而遇到了退订难，甚至遭遇骗局。天津的李女士计划7月到北京游玩，并通过某二手平台的卖家代订了北京的一家五星级酒店，原价每晚3000多元的房费，代订价便宜750元。“两个晚上便宜了1500元，本以为捡到了便宜，没想到却遇到了退订麻烦。”李女士说，6月底她因行程有变，计划取消预订的酒店，虽然此时距离入住时间还有10天，卖家却拒绝退款。争执一番后，最终在酒店工作人员协助下，卖家才同意取消订单并退款。
业内人士指出，代订低价酒店主要是通过协议价或会员积分等方式实现优惠。例如，一些酒店的高等级会员不仅享价格折扣，还有免费早餐、延迟退房等福利。酒店一般规定仅限会员本人使用，不得转让他人，但代订者能通过添加“同住人”的方式帮他人代订。这样“同住人”就能拿着身份证办理入住，这是二手平台上一些代订卖家的主要操作方式。
在中国法学会消费者权益保护法研究会副秘书长陈音江看来，酒店代订本身不违法，但违反酒店相关规定，存在诸多风险。例如，一些酒店要求会员本人到场，特别是旅游旺季，如果本人不到场很可能无法办理入住；游客向代订卖家提供的个人信息也有泄露风险；很多代订的酒店无法退订，也不能开发票；游客还可能遭遇价格临时调整以及诈骗风险等。
对此，北京市中闻律师所律师李斌表示，游客在预订酒店时应选择酒店官网或正规的第三方平台，如选择个人代订，应事先问清楚退订要求，并拒绝一切向私人账户转账的行为，以免造成财产损失。
总之，暑期旅游旺季，游客在选择代订酒店时要格外小心，避免上当受骗。
英语如下：
News Title: “Summer Travel Season: Beware of Hotel Reservation Scams, End Up Cheated Instead of Saving Money”
Keywords: Reservation Service, Risk, Fraud
News Content:
During the summer travel peak, many tourists purchase scenic spot tickets, hotel accommodations, and other items through second-hand trading platforms or social media. Some individuals “see an opportunity” and start a business of booking hotels on these platforms. A journalist searching for hotel reservation services on a second-hand trading platform found that many sellers claim to offer preferential rooms at internal prices, or claim to have agreement rooms, points rooms, and guarantee accommodation.
While booking through a third party can save some travel expenses, some netizens have reported not saving money and instead facing difficulties in canceling reservations or even falling victim to scams. Ms. Li from Tianjin planned to travel to Beijing in July and booked a five-star hotel in Beijing through a seller on a second-hand trading platform. The original price per night was over 3,000 yuan, but the reservation price was cheaper by 750 yuan. “Saving 1,500 yuan for two nights, I thought I had found a bargain,” Ms. Li said. “However, I encountered trouble with the cancellation.” In early June, she changed her travel plans and wanted to cancel the hotel reservation, but despite there being ten days until the check-in date, the seller refused to refund her money. After a dispute, the seller finally agreed to cancel the order and refund the money with the assistance of hotel staff.
Industry insiders point out that the main way to get lower-priced hotel reservations is through agreement prices or member points. For example, high-level hotel members can enjoy price discounts and benefits such as free breakfast and late check-out. However, hotels generally stipulate that the reservation is only for the member themselves and not transferable to others. Yet, third-party reservation service providers can add “additional guests” to the reservation, allowing the “additional guests” to check in with their ID cards. This is one of the main methods used by some sellers on second-hand trading platforms.
According to Chen Yinjiang, the Secretary-General of the Consumer Rights Protection Law Research Association of the Chinese Law Society, hotel reservation services are not illegal in themselves, but they violate hotel regulations and pose many risks. For example, some hotels require the member themselves to be present, especially during peak travel seasons, and if the member is not present, it may be impossible to check in. The personal information provided by tourists to reservation sellers also has the risk of being leaked. Many hotels booked through third parties cannot be canceled, and receipts cannot be issued. Tourists may also encounter temporary price adjustments and fraud risks.
Li Bin, a lawyer from Beijing’s Zhongwen Law Firm, suggests that tourists should book hotels through the hotel’s official website or a legitimate third-party platform. If tourists choose to book through a personal reservation service, they should clarify the cancellation requirements in advance and refuse any transactions made to private accounts to avoid financial losses.
In summary, during the summer travel peak, tourists should be extra cautious when choosing a third-party hotel reservation service to avoid being cheated.
【来源】http://www.chinanews.com/cj/2024/08-11/10267218.shtml
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