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**CloudTalk 获得2800万美元的B轮融资，推动人工智能在呼叫中心的应用**
柏林 – XXXX年X月X日 – CloudTalk, 一家领先的人工智能呼叫解决方案和呼叫中心软件公司，今天宣布完成了2800万美元的B轮融资。此次融资由KPN Ventures和Lead Ventures联合领投，现有投资者Point Nine Capital、henQ、Presto Ventures和Orbit Capital也参与其中。
CloudTalk的AI技术为呼叫中心提供了一种全新的解决方案，能够提高客户服务质量，降低运营成本，同时提升员工的工作效率。该公司的解决方案已经在全球范围内得到广泛应用，并且受到了业界的高度赞誉。
“我们非常感谢我们的新投资者和现有的合作伙伴对CloudTalk的信任和支持。这次融资将使我们有更多的资源来继续开发创新的AI技术和产品，以满足客户不断变化的需求。” CloudTalk的首席执行官表示。
随着人工智能的发展和应用越来越广泛，CloudTalk的成功融资无疑表明了市场对AI在呼叫中心应用的积极态度和期待。在未来，我们有理由相信，更多的公司将会像CloudTalk一样，利用AI技术来提升他们的业务效率和客户满意度。
英语如下：
**AI-Powered Call Center Solution CloudTalk Secures $28 Million in Series B Funding Led by KPN Ventures and Lead Ventures**
Berlin – July 1, 2023 – CloudTalk, a leading provider of AI-powered call center solutions and software, announced today the completion of its Series B funding round, which raised $28 million. The investment was led by KPN Ventures and Lead Ventures, with participation from existing investors Point Nine Capital, henQ, Presto Ventures, and Orbit Capital.
CloudTalk’s AI technology offers a novel solution for call centers, enhancing customer service quality, reducing operational costs, and improving employee efficiency. The company’s solutions have been widely adopted globally and have garnered high praise in the industry.
“We are deeply grateful to our new investors and existing partners for their trust and support in CloudTalk. This funding will provide us with more resources to continue developing innovative AI technologies and products to meet our customers’ ever-changing needs,” said the CEO of CloudTalk.
With the growing adoption and application of AI, CloudTalk’s successful funding demonstrates positive market attitudes and expectations for AI in call center applications. In the future, we can expect more companies, like CloudTalk, to leverage AI technology to enhance their business efficiency and customer satisfaction.
【来源】https://tech.eu/2024/01/17/cloudtalk-raises-28m-in-series-b-funding-for-ai-powered-communication/
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