近日，一位杭州开川菜馆的齐老板向记者诉苦，称一位客人要求 191 元整单退款，理由是漏送两份米饭。老板表示，虽然他认为错是在自己这里，但无论怎么解释，客人都不接受，近 200 元的餐说退就退了。
据了解，这位客人并没有给出具体的理由，只是要求全额退款。齐老板表示，自己一直在尝试和客人沟通，但客人态度强硬，完全没商量。
对于这种情况，齐老板感到很苦恼。他解释说：“我们又不是不帮他解决，可是不管怎么说，给他怎么处理都不接受……完全没商量，将近 200 元的餐，说退就退了，给他怎么处理都不接受……”
此事件引发了网友们的热议，有人认为这位客人过于苛刻，也有人表示理解。一位网友评论说：“退钱可以，但请不要使用这种态度。请客吃饭可以，但请不要这么理所当然。”
针对此事，齐老板表示，自己将继续反思和改善服务质量，为客人提供更优质的服务。
英文标题：Hangzhou 川菜馆 Owner Expresses Frustration Over Refund Request
关键词：Chinese restaurant，owner，refund，guest
新闻内容：
Recently, a owner of a Sichuan restaurant in Hangzhou city, China, reported to the media that a guest demanded a full refund of 191 yuan after discovering that two servings of rice were missing from the delivery. The owner stated that although he believes the mistake was his, the guest refused to accept any explanation, and he was forced to accept the refund.
据了解，the guest did not provide any specific reasons for the refund request and simply demanded a full refund. The owner stated that he has been trying to communicate with the guest, but the guest’s attitude has been firm, and there has been no room for negotiation.
In response to this situation, the owner expressed his confusion and frustration. He stated, “We’re not the ones who refuse to help, but no matter what we say, he won’t accept it. It’s like inviting him to a meal, but he still demands a refund without any reason.”
This incident has sparked a heated discussion among netizens, with some people arguing that the guest is being too demanding, while others express understanding. One netizen commented, “Refunding the money is acceptable, but please do not use that attitude. Inviting to a meal is acceptable, but please do not take it for granted.”
In response to this incident, the owner stated that he will continue to reflect on and improve his service quality, providing customers with a more satisfying dining experience.
【来源】https://new.qq.com/rain/a/20231030A05X7Q00
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