Beijing – ZTO Express, one of China’s leading courier companies, has issued a public service announcement urging customers to exercise caution when receiving packages, particularly those with unclear origins or suspicious details. The move comes as telecom fraud continues to plague consumers and the logistics industry.
In a Letter to Customers released on March 31st, ZTO Express emphasized the importance of safeguarding the security of the delivery channel and creating a cleaner service environment. The company stated that the initiative aims to protect customers’ legitimate rights and interests, provide convenient, efficient, and secure courier services, and curb criminal activities such as telecom fraud and the delivery of prohibited items.
The announcement specifically advises customers to take the following precautions:
- Verify Information: If you receive a suspicious package, verify the information through official channels such as the ZTO Express website, app, mini-program, official account, or customer service hotline.
- Inspect Before Paying: For cash-on-delivery packages, verify the contents and inspect the goods before making payment.
- Refuse Unverified Packages: Directly refuse to accept packages with unconfirmed sources, unclear information, or unknown item details.
- Avoid Scanning Unknown Codes: Do not scan or click on any unfamiliar QR codes or links attached to the package.
- Protect Personal Information: Do not provide personal information such as ID numbers, bank card numbers, or SMS verification codes to strangers.
- Be Wary of Scams: Be vigilant against various telecom and online scams related to cashback schemes, package compensation, and payment collection.
- Educate Family Members: Remind elderly family members and children that free packages may be bait for scams and should not be signed for indiscriminately.
The warning from ZTO Express reflects a growing concern over the use of courier services in facilitating fraudulent activities. Scammers often exploit the anonymity and convenience of package delivery to send unsolicited items, collect personal information, or trick victims into paying for goods they did not order.
This announcement serves as a crucial reminder for consumers to stay vigilant and protect themselves from falling victim to these scams. By following ZTO Express’s recommendations, customers can significantly reduce their risk of becoming a target of telecom fraud and ensure a safer delivery experience.
References:
- IT之家. (2024, March 31). 中通快递：无法确认来源以及信息、物品详情的快递请直接拒收 [ZTO Express: Please Refuse Packages with Unconfirmed Sources, Information, and Item Details]. Retrieved from [Insert IT之家 article link here – since I don’t have the actual link, please replace this with the correct URL]
Note: This article is based on information provided by IT之家 and ZTO Express’s public announcement.
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